Effective Date: 08/11/2024
Thank you for choosing ONLIGIFTS as your trusted provider of Personalized gifts.
We want you to be completely satisfied with your purchase. Please read our refund and return
policy carefully to understand the terms and conditions for refunds, returns, and exchanges.
This policy is designed to provide clarity and ensure a positive shopping experience for you.
- Return/Exchange/Refund Timeline
We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or
exchanges are accepted within 30 days from the date of purchase. We
believe this timeframe strikes a balance between allowing you sufficient time to evaluate your
purchase while also ensuring a fair policy for our business. - Acceptable Item Conditions
To be eligible for a return or exchange, the item must be in its original condition, including all
tags and packaging (if applicable). Please note that certain items may have specific conditions
for return due to their nature, and these conditions will be clearly communicated on the product
page. - Refund and Shipping Charges
We understand the importance of transparent and fair refund and shipping charges. Our policy
aims to be reasonable. We offer flat-rate shipping on returns, which means you won’t
have to worry about additional shipping costs when returning items.
For refunds, we offer the following options:
Replacement/Exchange: Returns and exchanges are not supported if the customer ordered the wrong size, color, or simply changed their mind
However, in case of a damaged product or a manufacturing error, we offer a free reprint or a refund if you contact us within 30 days of product delivery. - Returns Address
In case of a return, kindly send the item to be returned to the return address found on the package received as indicated. - Avoiding Chargebacks
Our comprehensive refund and return policy is designed to create a transparent and equitable
relationship with our customers. By providing clear guidelines for refunds, we aim to empower
you with a clear understanding of your rights.
If you have any questions about our refund and return policy, please don’t hesitate to contact
our customer support team by email at contact@onligifts.com or by phone at +12513374015. Your satisfaction is
our priority, and we’re here to assist you.
Thank you for choosing ONLIGIFTS!
ONLIGIFTS
WWW.ONLIGIFTS.COM
Last Updated: 08/11/2024